Responsible Gaming — Play Smart, Stay in Control

1. 18+ Age Restriction

The minimum age requirement is a non-negotiable condition of using the ace165 platform. Every new player must confirm that they are aged 18 or above during the registration process. Before any withdrawal is processed, ace165 requires submission of a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — that confirms the player's date of birth. Any account found to belong to a person under 18 will be suspended immediately and all associated funds returned.

We strongly encourage parents and guardians to make use of parental control software to prevent minors from accessing online gambling sites. Tools such as browser-level content filters and device usage controls can provide an additional layer of protection at the household level. If you suspect that a minor has accessed or registered an account on ace165, contact our support team immediately at [email protected] and we will investigate and act without delay.

Why Age Verification Matters

Gambling can carry significant financial and psychological risks for adults — those risks are substantially greater for young people whose decision-making capabilities and financial resilience are still developing. ace165 takes its obligation to prevent underage access seriously not just as a compliance matter, but as a fundamental ethical commitment to player protection. No commercial consideration will ever override the platform's duty to keep minors safe.

2. Signs of Problem Gambling

Problem gambling develops gradually and is not always easy to recognise — particularly when you are the person affected. ace165 encourages all players to periodically reflect on their gaming behaviour and to be honest with themselves about whether gambling remains a form of entertainment or has started to feel like something harder to control.

The following self-assessment questions are drawn from widely recognised responsible gaming frameworks. If you answer "yes" to three or more of these questions, we encourage you to take a break, use one of the responsible gaming tools available on your ace165 account, or reach out to our support team for guidance.

3. Responsible Gaming Tools

ace165 provides a comprehensive suite of responsible gaming tools that every registered player can access directly from their account settings dashboard. These tools are designed to put you in control of your gambling activity — giving you the ability to set boundaries, track your behaviour, and step back whenever you feel it is the right decision. All tools are free to use and take effect without delay when restrictions are tightened.

How to Access Your Responsible Gaming Settings

1. Log in to your ace165 account using your registered credentials.
2. Navigate to the "My Account" section from the top navigation menu.
3. Select "Responsible Gaming" from the account settings panel.
4. Choose the tool you wish to activate — deposit limits, session limits, loss limits, cool-off, or self-exclusion.
5. Set your preferred parameters and confirm. Restrictions apply immediately. Relaxations of limits are subject to a mandatory 7-day cooling-off period before they take effect.

Important Rules About Limit Changes

ace165 applies an asymmetric rule to limit adjustments to protect players from impulsive decisions made during a gambling session. Reducing any limit — whether deposit, loss, or session — takes effect immediately and cannot be reversed for the remainder of the active limit period. Increasing a limit or cancelling a restriction, on the other hand, requires a minimum 7-day waiting period before the change becomes active. This design is intentional: it ensures that decisions made during emotionally charged moments cannot easily undo protective boundaries you set when thinking clearly.

4. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on ace165. When you activate a self-exclusion, your account is immediately and completely suspended — you will not be able to log in, deposit, wager, or access any games or betting markets for the duration of the exclusion period. ace165 will also suppress all marketing communications to your registered contact details during any active exclusion period.

Available Self-Exclusion Periods

• Short-term exclusion: 7 days, 14 days, or 30 days — suitable for players who need a defined break to reassess their gaming habits.
• Medium-term exclusion: 3 months or 6 months — appropriate for players who feel their gambling has been problematic and want a substantial period away from the platform.
• Long-term exclusion: 1 year or 5 years — for players who require an extended absence to address a serious gambling problem.
• Permanent self-exclusion: A permanent, irreversible closure of your ace165 account. This option should be chosen by players who do not wish to return to gambling. Permanent exclusions cannot be reversed under any circumstances.

What Happens During Self-Exclusion

Once a self-exclusion is active, ace165 will take the following steps to enforce it: your account will be locked and inaccessible; any pending withdrawal will be processed to your registered payment method; all marketing emails, SMS messages, and promotional notifications will be stopped; and any attempt to create a new account using the same identity documents, phone number, or email address will be blocked and flagged by our compliance team.

Requesting Self-Exclusion

Self-exclusion can be activated via your account settings dashboard or by contacting the ace165 support team directly at [email protected]. When contacting support, please state clearly that you are requesting self-exclusion and specify the duration you require. Our team will process the request and confirm exclusion within one hour of receiving it (BST, UTC+6). You do not need to provide a reason for your request — self-exclusion will be granted unconditionally.

5. Deposit & Time Limits

Setting financial and time boundaries before you begin a gaming session is one of the most effective habits a responsible player can develop. ace165 makes it straightforward to define these boundaries in advance, so that your in-session decisions are guided by parameters you set when you were thinking clearly — not in the heat of the moment.

Deposit Limits

Deposit limits cap the total amount of BDT you can add to your ace165 account within a set time period. You can choose from three limit periods:

• Daily deposit limit: The maximum total deposits allowed within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: The maximum total deposits allowed across any rolling 7-day period.
• Monthly deposit limit: The maximum total deposits allowed across any rolling 30-day period.

Deposit limits are enforced across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. If a deposit attempt would take you over your active limit, the transaction will be declined and you will be notified of the reason.

Loss Limits

Loss limits define the maximum net loss you are prepared to accept within a daily, weekly, or monthly period. Net loss is calculated as total wagers minus total winnings within the period. Once the limit is reached, further wagers on games and sports markets will be declined until the limit period resets. Loss limits are particularly useful for players who prefer to manage their gambling by outcome rather than by funding activity.

Session Time Limits

Session time limits automatically log you out of ace165 after a specified period of continuous activity — for example, after 1 hour, 2 hours, or 4 hours. Before your limit is reached, you will receive an on-screen alert giving you the opportunity to end your session voluntarily. If you do not act, the system will log you out automatically. You may then choose to log back in immediately, but the act of logging out creates a conscious break in your play — which research consistently shows reduces impulsive wagering behaviour.

Wager Limits

In addition to deposit and loss limits, ace165 allows players to set a maximum wager amount per individual bet or spin. This prevents high-stakes wagering during a session and helps players pace their activity over a longer period without exhausting their account balance rapidly.

6. Protecting Vulnerable Players

ace165 recognises that certain individuals may be at heightened risk of developing gambling-related harm — including people experiencing financial hardship, mental health challenges, bereavement, or those who are new to online gambling. Our responsible gaming programme is designed to identify and support vulnerable players proactively, not just reactively.

Behavioural Monitoring

ace165 uses automated tools to monitor player accounts for behavioural indicators that may suggest a player is at risk. These indicators include rapid deposit sequences, attempts to deposit immediately after a large loss, extended uninterrupted play sessions, sudden increases in average wager size, and patterns consistent with chasing losses. Where these indicators are detected, our responsible gaming team may contact the player directly to offer support, provide information about available tools, or apply temporary protective account restrictions.

Cooling-Off Periods After Account Reactivation

When a player's self-exclusion period expires and they request account reactivation, ace165 applies a mandatory review process before reinstating full account access. This process includes a responsible gaming check and, where appropriate, a recommendation that the player set deposit and session limits as a condition of reactivation. The goal is to ensure that players returning from an exclusion period do so with appropriate safeguards in place.

Third-Party Concerns

If you are a family member or close associate of someone you believe may have a gambling problem related to their ace165 account, you may contact our support team to report your concerns. While ace165 cannot disclose account-specific information to third parties due to privacy obligations, we can escalate internal responsible gaming review processes in response to credible third-party concerns. We take all such reports seriously.

7. Seeking Help & Support

Reaching out for help is a sign of strength, not weakness. If you feel that gambling is negatively affecting your finances, relationships, mental health, or daily life, please do not wait — support is available and taking the first step to ask for help is the most important action you can take.

Contact ace165 Responsible Gaming Support

Our English-speaking responsible gaming support team is available 24 hours a day, 7 days a week (BST, UTC+6). To request self-exclusion, activate a limit, discuss a concern, or simply talk to someone about your gambling, contact us at:

Email: [email protected]  —  Response within 1 hour (BST, UTC+6)

When contacting support about a responsible gaming matter, please include your registered username or email address and a brief description of your concern. All responsible gaming communications are treated with strict confidentiality and handled by a dedicated team member — not an automated system.

What to Expect When You Contact Us

• A non-judgmental, respectful response from a trained support team member.
• Immediate activation of any responsible gaming tool you request, including self-exclusion.
• Information about the tools and resources available to help you manage your gambling.
• Referral to external support organisations if you would like independent professional guidance.
• Follow-up check-in communications if you wish to remain in contact during a break from the platform.

8. Our Commitment to Safe Play

Responsible gaming is not a regulatory checkbox for ace165 — it is a core value that shapes how we design our platform, train our team, and make operational decisions. We believe that a sustainable, trustworthy gambling experience in Bangladesh must be built on genuine care for player wellbeing, and that long-term player loyalty is earned through safety, fairness, and transparency — not aggressive promotional tactics or friction-heavy barriers to quitting.

ace165 is committed to the following principles as part of our responsible gaming programme:

• Honest communication: We will always be clear with players about the risks associated with gambling and will never use marketing language that misrepresents the likelihood of winning or implies that gambling is a reliable source of income.
• Accessible tools: Responsible gaming tools will always be free, easy to find, and easy to activate. We will never create barriers that make it difficult for a player to set limits or take a break.
• Prompt action: When a player or third party raises a responsible gaming concern, we will act promptly and without placing commercial interests above player welfare.
• Continuous improvement: We review and update our responsible gaming measures regularly to ensure they reflect current best practice in player protection. If you have a suggestion for how ace165 can improve its responsible gaming programme, we welcome your feedback at [email protected].
• Staff training: All ace165 customer support staff complete responsible gaming training as part of their onboarding. They are equipped to identify signs of problem gambling in player interactions and to respond with appropriate guidance and empathy.

We are proud of the responsible gaming framework we have built at ace165, but we know that protecting players is an ongoing responsibility — not a task that is ever fully complete. We remain committed to doing everything within our means to ensure that every player who chooses ace165 as their platform can do so safely, enjoyably, and with full confidence that their wellbeing matters to us.